We get it. Buying shoes online can seem risky. Most who purchase Kizik shoes end up keeping them. However, sometimes we do not become sole mates That's why we offer a 'No-Hassle' policy to ensure you get the perfect fit.
As long as your shoes are unworn, unwashed and in their original package, you can return or exchange them to make you and your feet happy! Below you'll find our full return and exchange guidelines
- New Condition & 30 Days - All items in original condition* can be returned within 30 days of Original order Date.
- FREE Shipping - When using our provided shipping label, return shipping is FREE on all domestic orders shipped within the U.S.
- No Re-stocking Fees - Our return policy includes a full refund of the original purchase price of items returned in new condition. We do not refund international duties, taxes, or VAT.
- RMA Number - All returns must have a Return Merchandise Authorization number (RMA) for tracking purposes.
Once we receive your shoes, we will process your refund and automatically apply a credit to your credit card within 5-7 business days. Depending on your credit card company, it may take an additional 2-14 business days for the credit to appear on your account. Should you have any questions, feel free to.