Exchanges & Returns

As long as your Kiziks haven’t been worn outside and you’re within 30 days of your original order date, just follow these simple steps—we’ll make it right:

1. Start Your Return or Exchange

• Go to Kizik Returns and enter your Email address or Zip Code then the order number used to make your purchase.

In-Store Purchases:
If you purchased at a retail location and did not provide your email at checkout, please contact Customer Service:

Phone: (833) 675-0266
Email: customerservice@kizik.com

Include your Order Number from your receipt so we can assist you.

2. Choose Your Return Type

Answer a few quick questions and select whether you’d like to exchange or return your item.

3. Select Return Options

• FedEx Easy Returns (QR Code): $0.00
• Return Shipping Label (various carriers): $5.00 fee

Disclaimer:

• The QR Code option is free if you’re within 15 miles of a drop-off location.
• If a QR option is not available, a prepaid shipping label will be provided at no cost.
• If you need your label printed for you please reach out to customer service. We can print and mail the return shipping label to your home address at a $5.00 fee.
• Returning an exchange item — whether for a refund or to process a second, third, or subsequent exchange — will incur a $5.00 restocking fee.

Return Policy Abuse & Excessive Returns:
Kizik reserves the right to review return activity for fraud, abuse, or atypical patterns of excessive returns or exchanges. If Kizik determines that a customer has engaged in fraudulent activity, excessive returns or exchanges, or abuse of our return policy, we reserve the right to charge a return or restocking fee, limit or refuse current or future returns or exchanges, suspend or terminate the customer’s account, and/or restrict future use of our Sites or services.

These measures may be applied at Kizik’s discretion based on the customer’s return and account activity.

Accessory Return Policy
All accessory purchases are eligible for in-store credit only. Refunds or exchanges are not available on accessory items.

Drop-off Locations for QR Code:

• FedEx Office & Print
• Any Kohl’s location

4. Pack & Drop Off Your Shoes

• Place your unworn Kiziks back in their original box with provided packing slip, seal it securely, and include only the shoes being returned.
• If using a QR Code, bring your box to a FedEx Office or Kohl’s location—no printing required.
• If using a printed shipping label, attach it to the package and drop it off with the carrier listed on your label.

International orders may be subject to a return fee. Exchanges are not available for international orders.

Expect 4-6 business days shipping via DHL.