Exchanges & Returns Policy

Our Returns & Exchange Policy

We take great pride, and stand behind designing comfortable, high-quality, hands-free shoes. If you experience a problem with your purchase, we’ll do all we can to make things right.

Here’s what you need to know:

As long as your Kiziks haven’t been worn outside and you’re within 30 days of your original order date, just follow these simple steps—we’ll make it right:1. Start Your Return or Exchange

Go to Kizik Returns and enter your Email address (from your confirmation email) along with the order number used to make your purchase.

In-Store Purchases:If you purchased at a retail location and did not provide your email at checkout, please contact

Customer Service:(833) 675-0266
customerservice@kizik.com

Include your Order Number from your receipt so we can assist you.2. Choose Your Return TypeAnswer a few quick questions and select whether you’d like to exchange or return your item.3. Select Return Options

FedEx Easy Returns (QR Code): $0.00
Return Shipping Label (various carriers): $5.00 fee

Disclaimer:
• The QR Code option is free if you’re within 15 miles of a drop-off location.
• If a QR option is not available, a prepaid shipping label will be provided at no cost.
• If you need your label printed for you please reach out to customer service.
• Returning of an Exchange for refund or for a 2nd exchange will asses a $5.00 fee.

Drop-off Locations for QR Code:

FedEx Office & Print
Any Kohl’s location

4. Pack & Drop Off Your Shoes

Place your unworn Kiziks back in their original box with provided packing slip, seal it securely, and include only the shoes being returned.
If using a QR Code, bring your box to a FedEx Office or Kohl’s location—no printing required.
If using a printed shipping label, attach it to the package and drop it off with the carrier listed on your label.

Locate Store

To initiate a return or an exchange, visit our Returns and Exchanges page, and enter the email address you used to make the original purchase along with the order number found on your order confirmation. From there, you can choose to exchange or return an item. You’ll also be provided with a shipping label to ship your return to us when using a Redo Returns or UPS location near you.