Exchanges & Returns

As long as your Kizik shoes haven’t been worn outside and you’re within 30 days of your original order date, just follow these simple steps—we’ll make it right, simply follow the instructions below for online purchases and in-store purchases.  Please note, our returns and exchange policy applies to footwear purchases only. All accessory purchases are eligible for in-store credit only. Refunds or exchanges are not available on accessory items.

Online Purchases: 

1. Start Your Return or Exchange

Click the “Get Started” button above to access the Kizik Returns Portal.  Enter your Email address or Zip Code then the order number used to make your purchase.

2. Choose Your Return Type Answer a few quick questions and select whether you’d like to exchange or return your item.

3. Select Return Options

• FedEx Easy Returns (QR Code): $0.00
• Return Shipping Label (various carriers): $0.00

If you need your label printed for you please reach out to customer service. We can print and mail the return shipping label to your home address at a $5.00 fee.

Please note:  If you are returning a previously exchanged item, you will incur a restocking fee.  Whether for a refund or to process a second, third, or subsequent exchange — will incur a $5.00 restocking fee.

4. Pack & Drop Off Your Shoes

• Place your unworn Kiziks back in their original box with provided packing slip, seal it securely, and include only the shoes being returned.
• If using a QR Code, bring your box to a FedEx Office or Kohl’s location—no printing required.
• If using a printed shipping label, attach it to the package and drop it off with the carrier listed on your label.
  

In-Store Purchases: 
If you purchased at a retail location and did not provide your email at checkout, please contact Customer Service: 
Phone: (833) 675-0266  
Email: customerservice@kizik.com  
Please include your Order Number from your receipt so we can assist you.

Large Order Return Policy

Orders with a higher purchase value and/or product quantity may be classified as a Large Order and are subject to Kizik’s Large Order Return Policy. Kizik reserves the right to determine when an order qualifies for
Large Order review based on the total purchase value, quantity of products purchased, and/or return activity associated with the order.

Large Order returns require additional review and processing before a refund can be issued. All returned products must be received and reviewed by Kizik before any eligible refund is initiated.

How to Start a Large Order Return

Customers should submit their return request through the return process provided on our website.

Once the request has been submitted, a member of our Returns team will contact the customer directly to:

• Confirm the items being returned
• Review the quantity and condition of the products
• Provide instructions for packaging the return
• Confirm the number of packages being returned
• Provide applicable return shipping labels and additional return instructions

Return shipping labels will not be provided until the Large Order return has been submitted for review and the items and packaging details have been confirmed with our Returns team.

Return Review & Refund

Once the return is physically received by our Returns team, all returned products will be reviewed before an eligible refund is processed.

Please allow approximately 24–48 business hours for the review process once our Returns team has the physical return package in hand.

A carrier tracking status showing a return package as “Delivered” does not begin the 24–48 business-hour review period and does not mean the return has been approved or that a refund will automatically be issued.

Carrier delivery confirmation only indicates that the carrier has recorded the package as delivered to the facility. Additional time may be required for the package to be received, sorted, and physically provided to our Returns team.

The 24–48 business-hour review period begins once the Returns team has physical possession of the package and can begin inspecting the returned products. A carrier-delivered scan does not override or bypass Kizik’s required physical receipt, inspection, and review process.

Submitting a return request, shipping products back to Kizik, or receiving a delivered tracking status does not guarantee that a refund will be approved. Returned products must meet Kizik’s applicable return requirements and are subject to inspection and review.

If the return is approved following inspection, the eligible refund will be processed back to the applicable payment method.

Return Policy Abuse & Excessive Returns

Kizik reserves the right to review return activity for fraud, abuse, or atypical patterns of excessive returns or exchanges. Our Returns and Fraud teams may review accounts with a high return frequency for activity inconsistent with Kizik’s Returns & Exchanges Policy. If Kizik determines that a customer has engaged in fraudulent activity, excessive returns or exchanges, or abuse of our return policy, Kizik reserves the right to charge a return or restocking fee, limit or refuse current or future returns or exchanges, suspend or terminate the customer’s account, and/or restrict future use of our Sites or services.

International orders may be subject to a return fee. Exchanges are not available for international orders.

Expect 4-6 business days shipping via DHL.