Vienna Lite Grey
- F.A.S.T. ® Technology that allows you to POP on in seconds.
- Contoured footbeds ensure all-day comfort
- Nubuck leather is durable and stain resistant for long lasting style
Incorrect size was sent (6 not 9)...Customer service was snippy....pain packaging and bringing to Post Office...took a long time to get the correct shoe....shoe itself was great...handsfree slip on is much appreciated and enjoyed.
Nice well made but very tightIf you have high arches might be too much
fun shoe. very comfortable. Size runs a little smaller that your athletic shoe. Recommended to a friend who has ALS and he loves his new shoes.
Many a good company is torpedoed by poor customer service. There are all kinds of stats about the costs to win a customer only to be lost by sub standard customer service. I worked for 3M customer service and both the company and I won many awards. We lived by the slogan the customer is always right. I was empowered to do whatever it takes to make my customer happy even if they were in the wrong. Unfortunately your customer service (CS) is snippy and does not put the customer first. I order the shoe on 5/27 and noticed the next day that there was a special on 1/2 priced sandals on buying a fill priced shoe, I was told by your customer service that since I did not notice at the point of ordering that too bad, I did not have access to this special. When I got the shoes, and the size was a 6 not a 9 which I ordered, CS told me I made the mistake and that I needed to follow the directions on the website to return the shoes. (Apparently the customer is always wrong in your world. However the link they sent showing I order the wrong size did not work) Returning the shoes was difficult and cumbersome in the age of COVID as I am unable to go to the post office. Also though the shoes were initially sent by UPS the return was by USPS delaying significantly when I received my correct shoes. I finally received the correct size on 6/16 - 2 business weeks and 20 days after my order. Will I order online from you again? Contrast that to my husband ordering online a pair of shoes and literally got the correct size the next day. Will I order from you again? Good shoes bad customer service...most probably not.
Amazing product. It actually does what it says, is well made, nice looking and durable. The convenience of just popping into your shoes is wonderful.